Privacy Policy

This Privacy Policy explains how Quiet Wisdom (“Quiet Wisdom,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our website, applications, and related services (the “Service”).

This Privacy Policy is incorporated into and forms part of our Terms and Conditions. By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Service.

1. Information We Collect

We collect information in three ways: information you provide directly, information collected automatically, and information from third parties.

Information you provide to us:

• Account information — such as your name, email address, password, and any profile details you choose to add.
• Birth and astrological information — such as your date, time, and place of birth, used to generate astrological readings.
• Uploaded content — such as dream descriptions, journal entries, notes, and documents.
• Voice and conversation data — such as recordings, transcripts, and summaries of voice conversations with AI features.
• Payment information — processed by our third-party payment processors; we do not store full payment card numbers ourselves.
• Communications — such as messages you send to support and your communication preferences.

Information collected automatically:

• Usage data — such as features used, pages viewed, actions taken, and time spent in the Service.
• Device and technical data — such as device type, operating system, browser, IP address, and general location derived from it.
• Cookies and similar technologies — used to operate the Service, remember preferences, and measure performance, as described in the Cookies section below.

Information from third parties:

We may receive information from payment processors, analytics providers, authentication providers, and similar services that help us operate the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including generating readings, interpretations, and reports.
• Personalize your experience and power memory and personalization features.
• Process payments, subscriptions, and credit purchases.
• Communicate with you about your account, billing, security, and support.
• Improve, develop, and secure the Service, including troubleshooting and analytics.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms.

3. Artificial Intelligence and Automated Processing

The Service uses artificial intelligence to generate readings, interpretations, summaries, voice conversations, and similar outputs. To do this, the content and information you provide may be processed by our own systems and by third-party AI providers acting on our behalf.

Voice conversations may be transcribed, summarized, analyzed, and stored to provide the feature and to power memory and personalization. We do not use your private content to train publicly available AI models without your consent, and we contractually require our AI providers to handle your information consistent with this Privacy Policy.

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers — with vendors who perform services on our behalf, such as hosting, payment processing, AI processing, analytics, and communications.
• Legal and safety reasons — when required by law, legal process, or to protect the rights, safety, and security of Quiet Wisdom, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Privacy Policy.
• With your direction or consent — when you ask us to share information or otherwise agree to sharing.

5. Categories of Third Parties

We rely on the following categories of third-party providers, each of which receives only the information needed to perform its function:

These providers are authorized to use your information only as necessary to provide services to us.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Service, remember your preferences, keep you signed in, and measure and improve performance. Some cookies are essential for the Service to function; others are optional and used for analytics.

You can control cookies through your browser settings, and where required by law we will ask for your consent to non-essential cookies. Disabling certain cookies may affect how the Service functions.

7. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as necessary to comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce our Terms.

General retention guidelines:

• When you delete your account, we delete or de-identify your personal information from our active systems within thirty (30) days.
• Uploaded content is retained until you delete it or your account, after which it is removed from active systems within the same thirty (30) day period.
• We may retain certain information longer where required by law, such as payment and transaction records, or to resolve disputes and enforce our agreements.
• Residual copies may remain in encrypted backups and logs until they are overwritten in the ordinary course, during which time they are not used for any other purpose.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that we correct inaccurate or incomplete information.
• Deletion — request that we delete your personal information.
• Portability — request a copy of certain information in a portable format.
• Restriction or objection — ask us to restrict or stop certain processing.
• Withdraw consent — withdraw consent where we rely on it as a basis for processing.

To exercise any of these rights, contact us at support@quietwisdom.app. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), provides you with rights to know what personal information we collect, to access and delete it, to correct it, and to opt out of its “sale” or “sharing” as those terms are defined by law.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. You may exercise your California rights by contacting us at support@quietwisdom.app, and you may use an authorized agent to submit a request on your behalf.

10. European and United Kingdom Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or Switzerland, our processing of your personal information is governed by the General Data Protection Regulation (GDPR) and equivalent laws. We process personal information on the following legal bases: performance of our contract with you, your consent where applicable, our legitimate interests in operating and improving the Service, and compliance with legal obligations.

You have the right to access, correct, delete, restrict, or object to processing, the right to data portability, and the right to lodge a complaint with your local data protection authority. Where we transfer information outside your region, we use appropriate safeguards such as standard contractual clauses.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, loss, misuse, and alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

12. Children’s Privacy

The Service is intended only for adults aged eighteen (18) or older. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it. If you believe a minor has provided us information, contact us at support@quietwisdom.app.

13. International Users

Quiet Wisdom is operated from the United States, and your information may be processed and stored in the United States or other countries that may have different data-protection laws than your own. By using the Service, you understand that your information may be transferred to and processed in these locations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you, such as by email or through a notice within the Service, before the changes take effect. The “Effective Date” at the top indicates when this Privacy Policy was last revised. Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

Quiet Wisdom
support@quietwisdom.app
quietwisdom.app